Arrayworks
Platform Proof Insights Company See TAP in Action
The company

We build for organizations that refuse to simplify what makes them work.

Arrayworks exists because complex organizations have spent decades being told to simplify themselves for the convenience of their software. Layered structures, negotiated rules, local variation and consequential processes are not flaws to eliminate. They are operating reality, and the software should be able to represent them.

Our point of view

Complexity is not the enemy. Losing track of it is.

An organization’s structure is often the accumulated record of commitments it has made: to its customers or members, its people, regulators and partners. When software forces that structure into a simpler template, important context, exceptions and obligations are pushed outside the system.

We take the opposite approach. Model the organization accurately, including the awkward parts, and let the software follow. That principle shapes everything we build: configuration by the people who understand the operation, governance where the work happens, and AI that operates inside the same model rather than beside it.

Connection is at the core of what we build, and of how we work.
Our history

Built for this problem long before AI made it obvious.

Arrayworks began with a belief that enterprise software should model the organization rather than force the organization into the software. Over years of building TAP in complex production environments, that idea evolved into a living operating model capable of driving applications, workflows, integrations and governance.

Enterprise AI has made the value of that architecture even clearer. AI cannot safely participate in consequential work without context, relationships, rules, permissions and accountability. Those are not new layers Arrayworks has had to bolt on. They are part of the operating model TAP was built around.

The AI opportunity is new. The operating problem is not.
How we work

How we work with customers.

01
Model first. Replace only where it makes sense.

TAP can orchestrate across the systems an organization already depends on. Modernization happens deliberately, rather than requiring a rip-and-replace before value can begin.

02
Your experts hold the pen

The operating model is built with the people who actually run the work. Their knowledge becomes configurable rules, workflows and structure, so the expertise stays in the system after the implementation team leaves.

03
People stay accountable

Automation carries the routine. People retain authority wherever judgment, exception or consequence requires it. TAP makes that boundary explicit and enforceable.

Leadership

Built by people who have operated complex businesses themselves.

Arrayworks brings together experience in enterprise technology, operations, finance, customer delivery and company building, with a shared belief that software should reflect how organizations actually work.

Robb Osinski
Robb Osinski
Chief Executive Officer

Serial entrepreneur with four decades of experience building, scaling and commercializing technology companies.

Tim Costello
Tim Costello
Chief of Staff

Twenty-plus years leading IT operations and process improvement, while driving best practices across the organization with a key focus on customer satisfaction.

Danielle Schmitz
Danielle Schmitz
Chief Operating Officer

More than two decades leading complex client delivery, organizational execution and scalable growth.

Kerry Bastow
Kerry Bastow
VP Products + Solutions

Twenty-five years across enterprise systems, process automation and business intelligence, with deep TAP platform expertise.

Philip Lynn
Philip Lynn
VP Technology & Engineering

Twenty-five years building enterprise SaaS, with a PhD in mathematics applied to the architecture behind TAP.

Frank Azzolino
Frank Azzolino
Interim EVP Sales

Four-time CEO with 35+ years in enterprise leadership and multiple exits, bringing deep expertise in strategy, M&A and scaling companies through transformative growth.

David Mackay
David Mackay
Director of Finance and Accounting

More than a decade across investment banking, public companies and high-growth startups, overseeing the financial discipline behind a scaling platform business.

The Arrayworks Code

Connection is at the core.

Think. Believe. Realize.

Connection shapes how we think, build and work together. We listen before we design, make complexity visible instead of hiding it, take responsibility for outcomes and build with the expectation that the organization will change.

[connection]
At the core of the code, the company and the platform. Nothing useful happens in isolation.
Understand before solving

We learn the operation from the people who actually run it.

Make complexity visible

We do not hide difficult realities behind abstraction.

Own the outcome

We stay accountable for what the technology enables.

Build for change

Organizations evolve. The software should expect them to.

The full code [passion] [integrity] [resourcefulness] [perseverance] [respect] [empathy] [innovation] [transparency] [fun]
Partners

Built to work with the ecosystem around the customer.

We work with system integrators, advisory firms and managed service providers that help organizations modernize complex operations. TAP gives partners a configurable, governed platform for connecting existing systems, operationalizing business knowledge and introducing AI where it can create real value.

Partner with Arrayworks →
The next hard problem

Bring us your hardest process.

The one with the exceptions, deadlines, workarounds and institutional knowledge no packaged system has been able to represent cleanly. We’ll show you what it looks like modeled in TAP.

See TAP in Action See the proof
Arrayworks

TAP: model your organization as it actually operates, and run it that way.

Site
Contact
11 Portwalk Place
Portsmouth, NH 03801
508-261-1610 info@arrayworks.com
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